Premium support
Your enterprise partner, every step of the way
Shopify’s deep commerce experts partner with you to help you launch fast and grow even faster.
Extend your team
Access Shopify expertise, from technical advisory and account management, to site optimisation and commerce strategy.
Connect to Shopify’s core
Build and innovate faster on Shopify with experts that understand the details of the platform.
Get support that flexes with you
Our support level adapts seamlessly as your needs evolve, so you always meet with the right experts at the right time.
INCLUDED SUPPORT
Premium support comes standard
All enterprise customers receive launch support, ongoing enterprise service management, and access to deep specialists when you need them most.
Launch support
Technical strategy and guidance from kickoff to launch and major selling events, no matter how you build.
Enterprise success management
Continuous full-service support, onboarding, and account management to partner with you as you grow.
Technical account management
Technical expertise, recommendations, best practices, and technical support health reviews.
Enhanced support
24/7 enhanced support over phone and live chat for rapid issue escalation, advanced troubleshooting, and pathways to engineering.
Incident response management
Proactive monitoring and detection, accelerated incident and escalation triage, and incident communications.
High-stakes event management
Heightened operational support services during high-stakes product launches, with proactive guidance on best practices.
SHOPIFY VIP Program
Exclusive support for the largest enterprises on Shopify
The Shopify VIP Program gives top enterprises exclusive access to strategic support—from intimate events and on-site workshops, to sponsorship and advocacy.
ADDITIONAL SUPPORT
Get even more with
Shopify Professional Services
Sometimes solving tough problems requires an extension team. When that happens, Shopify Professional Services has you covered.
Platform feature development
Fast-track features directly into the Shopify platform for immediate readiness and future resilience.
Payment integrations and apps
Craft stable, secure, and efficient payment integrations on the Shopify platform.
Data migration
Transition seamlessly while protecting data and ensuring your security standards are met.
Product strategy
Get strategic advice and take advantage of innovative features like Checkout Extensions, Hydrogen and Oxygen, SPC, and custom admin configurations.
Conversion rate optimisation
Boost conversions, optimise rates, and align your team with a robust action plan.
Search engine optimisation
Maximise your SEO strategy with Shopify experts to drive organic traffic, boost sales, and control costs.
Web performance
Supercharge your site speed with Shopify experts for an immediate conversion rate boost.
We’ve really enjoyed having such dedicated support. If we need something, Shopify is always there for us and they advocate for things we find most important
- Ruggable
- Daniel Graupensperger — Associate Director of Product Management
- Read case study
Our support, your success
Let’s tackle your toughest challenges together.