
Retention
Selling to your existing customer base is usually more cost-effective than acquiring new customers. Repeat customers are the backbone of any successful business. From retargeting ads to email marketing to customer service, we’ve got you covered with customer retention strategies that can help you take your business to the next level.


How to Write Engaging Welcome Emails (+ 12 Examples to Inspire Yours)

How to Calculate and Increase Customer Lifetime Value in Your Store

Turning Questions into Sales: How to Create an Effective FAQ Page For Your Store

10 Things You Can Do Today To Retain Black Friday Customers

Turn Each Sale Into A Lifetime Of Revenue

The Top 11 Email Marketing Software For Online Stores

16 Amazing Abandoned Cart Emails to Recover Lost Sales

A Thank You Goes A Long Way: 6 Creative Ways to Say Thanks for Customer Purchases

7 Innovative Customer Loyalty Programs to Keep Them Coming Back

Good Customer Service Is About Doing the Common Things Uncommonly Well

Upset Customers? Here's How to Stop Customer Complaints Before They Happen

Field-Tested Customer Service Phrases to Use in Every Support Conversation

Complete Guide to Improving Customer Support

How to Save Sales and Solve Customer Problems with Live Chat

Five Ways to Grow the Average Order Value of Your Online Store

6 Ways to Reinvent Customer Delight: Unexpected Extras that Increase Loyalty

The Holiday Support Rush Is Already Underway. Here's How to Stay Afloat.

Customer Retention 101: Grow Your Business by Selling More to Current Customers

Customer Service 101: A Guide to Providing Stand-Out Support Experiences

The 13 Skills Needed to Provide Memorable Customer Support

The ROI of Reciprocity: 9 Ideas for Delivering Meaningful (and Cost-Effective) Customer Delight

How to Build an Email List that Builds Your Ecommerce Business

7 Automated Email Campaigns That Win Customers and Keep Them Coming Back

Lessons from 2 Months of Marketing Emails from a High-Growth Ecommerce Brand

Optimize These 4 Transactional Emails to Drive Sales and Improve the Purchase Experience

How to Turn One-Time Seasonal Shoppers into Lifelong Customers

Why This Startup Spent $50k Building an Email List (Spoiler: They Had a 5x Return)

What I Learned Analyzing 60 Days of Emails from a Fast-Growing Ecommerce Brand

How to Build a Contact Us Page for Your Online Store

Social Support Means Solving Problems in Public. That's What Makes it Challenging.

Underwater with Customer Questions? It’s Time to Hire Some Help.

8 Post-Sale Emails To Turn New Buyers Into Lifelong Fans

8 Excellent Black Friday Cyber Monday Emails to Inspire Your Own Campaigns

How to Read Your Customers' Minds With One Email

How to Segment Your Email List for Better ROI
