Looking for a simple way to connect with your customers on a personal level? Scott Louie and Herna Cruz-Louie from Flinc suggest sending them a handwritten thank-you note.
If possible, send a short, handwritten thank you note with each order.
Something really simple goes miles to build rapport with your customer. It can be something along the lines of:
Thanks for your order.
It’s consistently the most well-received element of our customers’ purchases. It only takes 10 seconds, and most importantly it gets us repeat business.
Write your thank you notes on great stationary from other Shopify storeowners
...We’re a jovial lot. Not scary. We like you the second you walk into our studio. We also adore ink that’s been pressed onto thirsty paper whether by letterpress, Heidelberg, or pen…
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